Optalink’s business activities are segmented as follows:

Managed hosting services

Optalink provides managed hosting services including the traditional hosting services of domain, email and web hosting. Server co-location, the renting of space in Optalink’s internet data centre, is another popular business offering to clients that require the security and stability of a full-fledged internet data centre without having to incur the high cost of establishing and maintaining one including but not limited to 24-hour air-conditioning, redundant internet connectivity, security, maintenance and fire-retarding equipment.

Optalink’s recent product offering under managed hosting services is the provision of disaster recovery hosting services for clients that require to back-up, maintain and recover the contents of its on-site servers be it domain, email, web, application and/or other data in ensuring business continuity. This service is an extension of Optalink’s server co-location and application hosting services where the client could maintain its own servers or rent server space on Optalink’s dedicated servers.

Key features of disaster recovery hosting are as follows:
• data protection and backup solutions;
• standby infrastructure for recovery operations;
• database log tracking;
• data replication; and
• hot/warm/cold recovery site capabilities.

Critical to the managed hosting services offering is Optalinks’s internet data centre. Optalink operates its own purpose built internet data centre located in Optalink’s headquarters in Wisma TNB, currently the only privately owned and managed internet data centre in Penang. Wisma TNB was specifically identified as the location for the internet data centre as the building is the only one with full redundant power supply in the event of a power failure. Further, Wisma TNB is also the main exchange for all electricity power lines in the state. The building has the advantage of tapping into alternative power lines in the event the main one for the building is compromised.

Maintenance and support services

Clients may outsource the maintenance and support of its on-site ICT hardware and software to Optalink as it has the capability to carry out maintenance and support services by virtue of its experience in managing its own internet data centre. It is even more compelling for some of Optalink’s existing clients to engage these services since the hardware and software could have been installed by Optalink. Optalink would already have an understanding of the clients’ network set up and would therefore be better equipped to manage its network.

Systems integration and consulting services

Often enough, clients would not readily know or have limited knowledge of the solutions available in meeting its ICT requirements. Optalink is able to recommend and propose ICT solutions tailoured to the needs of the client by combining its offerings. For example, by bringing state of the art technology, skilful personnel & our high redundancy internet data centre, Optalink successfully provides a complete off-site disaster recovery solution for a University for its mission critical servers. The set up enables the University to replicate their data from the primary site to the backup site. In the event of hardware failure, power failure or any unforseen disaster at the primary site, the backup site will takeover and resume operations in minutes.
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